Important Customer Information

 

PRODUCTS ORDERED IN THIS STORE ARE SUBJECT TO OUR DELIVERY CHARGES AND SCHEDULE

Free standard delivery on all orders over £60 inc vat.

Standard delivery £6.99 inc vat on orders below £60 inc vat.

Deliveries to Northern Ireland, Isle of Man and outlying Scottish area Post Codes AB36-38, AB55-56, FK17-99, G83, HS1-9, All IV postcodes, KA27-28, KW1-17, PA20-49,  PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3, are free for orders over £120 inc vat, orders under £120 inc vat are charged at £15 inc vat*.

Next day deliveries available on request.

Please see our Delivery Information page for next day/next day by 10am or 12 midday and European delivery charges.

 

PRICING

To qualify for free delivery total spend must exceed £60 in products including VAT.

 

PRODUCTS

The product pictures displayed are reflective of our stock. Occasionally packaging may change although the product supplied will be of the same standard.

 

REFUNDS & RETURNS 

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund.

We will issue a refund for the cost of goods if they are returned to us in their original condition, including packaging, within 14 days from receiving your delivery.  You (the customer) must arrange for returning goods at your own cost.  Items should be properly packaged and insured against loss and damage and returned to the address on your delivery note, please include a copy of your invoice and notification that you would like a refund.  We are unable to accept responsibility for goods lost or damaged upon arrival at our premises. Any orders returned outside of the above schedule will either be refused or levied with a service charge which will be the greater value of £5 or 15% value of the goods. Any adjustment in our outward delivery costs would also need paying by you the customer.

 

CANCELLATION

If you wish to cancel your order please contact us by TELEPHONE 01909 519064 immediately.  We aim to dispatch your orders within 24 hours of cleared funds.  We will send you an e mail when your order is dispatched.  After your (the customer) order has been dispatched we are unable to stop delivery and therefore it becomes your (the customer) responsibility to return the goods to us (see REFUNDS below.)